Frequently Asked Questions
Everything you need to know about your TYMO beauty journey.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund or exchange.
Do TYMO hair tools come with a warranty?
Yes, all TYMO hair styling tools come with a 1-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
Are TYMO products dual voltage for international travel?
Most of our flagship products, including the TYMO Ring and TYMO Port, are designed with universal dual voltage (110V - 240V), making them perfect for worldwide travel.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay or Klarna.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.